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- FREQUENTLY ASKED QUESTIONS -
Everything You Need to Know
01. Planning & Booking
How is my date officially reserved?
Submitting an event form does not reserve your date. Your event is officially confirmed once your proposal has been approved, your agreement has been signed, and the required retainer has been received. Dates are reserved on a first-confirmed basis.
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What areas do you serve?
PhotoLove365 serves events throughout New York City and the Tri-State area, including Queens, Brooklyn, Manhattan, the Bronx, Staten Island, Long Island, Westchester, New Jersey, and Connecticut. Delivery and travel fees may apply based on your event location.
How do I get started?
Complete our Plan Your Event form with your event date, location, preferred experience, and any ideas you’re considering. We’ll review your request and respond within 1–2 business days with availability and next steps.
How far in advance should I reserve my date?
We recommend contacting us at least 6–8 weeks before your event. Weddings, graduations, holidays, and popular weekend dates may require additional notice. Last-minute requests may be accommodated depending on availability and the level of customization required.
What experiences does PhotoLove365 offer?
PhotoLove365 creates luxury photobooth experiences, statement balloon installations, and corporate and brand activations. Each service may be booked individually or combined to create a cohesive, customized experience for your event.
What photobooth options do you offer?
We offer digital selfie booth experiences and interactive 360 video booth experiences. Available enhancements include custom welcome screens, event overlays, premium backdrops, instant sharing, photo prints, branded content, props, professional attendants, and special effects.
02. Photobooth Experiences
What is included with a photobooth experience?
Every experience includes professional delivery, setup, breakdown, customized digital elements, and access to your event gallery. Features such as backdrops, prints, props, filters, attendants, and special effects vary by experience and will be clearly outlined in your proposal.
How much space, power, and Wi-Fi are required?
Our digital selfie booth typically requires a minimum 5-by-5-foot area and access to a standard power outlet within 10 feet. The 360 booth requires additional operating space for guest safety. Wi-Fi is recommended for immediate sharing, but captures can be queued if a reliable connection is unavailable.
Will a booth attendant be present?
A professional booth attendant is included with select experiences and may be added to others. When included, your attendant will manage the booth, assist guests, and help ensure everything runs smoothly throughout your event.
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What types of installations can you create?
Our statement installations may include organic balloon garlands, arches, shimmer walls, sailboards, custom backdrop panels, florals, marquee letters or numbers, themed props, and specialty balloon details. Each installation is designed to complement your venue and overall event vision.
03. Statement Installations
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Can balloon installations be used outdoors?
Outdoor installations may be available depending on the season, weather, venue, and design. Heat, direct sunlight, wind, rain, and temperature changes can affect balloon appearance and longevity. We’ll assess the conditions and recommend the most appropriate option, but outdoor balloons cannot be guaranteed to perform exactly as they would indoors.
Are delivery, setup, and breakdown included?
Delivery and professional installation are included as outlined in your proposal. Breakdown may be included, added separately, or handled by the client depending on the installation and venue requirements. Any applicable delivery, travel, parking, or late-night removal fees will be clearly identified in your proposal.
Can you match my event colors or theme?
Absolutely. We can use your invitations, mood board, color palette, theme, or brand guidelines to develop the design. Because colors can appear differently across screens and lighting conditions, we’ll recommend the closest available balloon shades and combinations for your event.
Can you customize an experience for our brand?
Yes. We can incorporate your logo, campaign colors, messaging, custom photo overlays, welcome screens, branded backdrops, surveys, and guest data-capture options. We’ll work with your team to create an experience that supports your goals and remains consistent with your brand.
04. Corporate & Brand Activations
What types of corporate events do you support?
We support conferences, product launches, employee celebrations, nonprofit events, galas, grand openings, community activations, holiday parties, school events, and experiential campaigns. Share your objectives, guest count, venue information, and branding requirements when completing the Plan Your Event form.
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What happens if my event date or plans change?
We understand that event plans can change. Retainers and payments are non-refundable but may be transferred to another available date according to the terms of your agreement. Changes to the date, venue, timing, design, or selected services may affect availability and pricing, so please contact us as soon as possible.
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Still Have Questions?
Tell us what you're planning, and we'll help you find the right experience.
- READY WHEN YOU ARE -
We're happy to help with general questions. Email us at hello@photolove365.com
